Why we put so much emphasis on Client Care.
We put so much emphasis on premier Client Care because of our own bad experiences in web development. We are a company of engineers and product developers, and we've experienced first hand how terrible Client Care is addressed by most web development firms.
We can offer premier Client Care because we run on the cloud. We've spent over 12 months developing an enterprise level Social Media Solution that allows for flexible implementations that are faster and less costly than every other competitor. Because of this, the cost passed on to our client is based on a monthly subscription for the support from our engineers and staff, and the cloud offers an ability to support an unlimited amount of media and traffic.
What our pricing model has to do with Client Care.
Our pricing model is based on a monthly subscription. This monthly subscription goes in part to the technological requirements set forth by our system, since each client gets use of unlimited visits, videos, pictures, and members.
However the larger part of the monthly subscription goes towards your Client Care. Each client has a devoted Client Care Representative; this is your contact. They work with you on every piece of the implementation puzzle. They will get your designs implemented, your new features requested to the engineers, and keep in touch with you weekly on the status and health of your community.
In short, your Client Care Representative becomes part of your company; you can go to them and ask anything to do with Social Media. At any point in time, you will have 3 different methods of contacting them, and they will continuously perform research on your behalf, to make sure your community is growing strongly and passionately within your target market.
In Practice
The purpose of our Client Care is to provide the best customer service experience you've ever had. We want you to understand that you can come to your Client Care Representative with any question, and she or he will do everything they can to properly address it.
The turn around won't be 24 hours or a few days. The turn around will be at most, 12 hours, regardless of what day of the week it is. We understand that if you have a concern on a Friday night at 11pm, that you want this addressed by the next morning. Business hours don't apply when it comes to you brand, image, and organization.
